hello, we are Print 3d Colombia sas, a client of us have a problem with the camera scanner david sls 4. About 6 months ago he has the scanner, he scanned with excellent results, the problem started when he update the program to (DAVID_Setup_220.127.116.114.exe). from this moment the scanner models took very clearly and did not allow scanning, he try to return to the oldest version and it did not work. he has a windows 7 64 bit. i attach dome photos with the problem.
the customer has made configuration changes to the software and nothing has worked, made the switch from Y800 to RGB24 in the settings of the camera and does not work, the camera after the update remain emitting a very bright pattern that does not allow to scan anything. The rainbow pattern is generated by the camera of the cellphone client. he attempt to return to the older versions of the program, but did not work.
please help me with this, Thanks for all.
Sergio Alejandro Diaz.
Print3D Colombia S.A.S.
Cel: 315 203 3693