Dear DAVID Community,

As you are probably aware, the entire DAVID company, team and product range has been integrated into HP Inc.
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"License status: non-negative number required"

"License status: non-negative number required"

Postby rahatkhanr » Wed Nov 25, 2015 6:35 pm

Hi,

For several weeks, I have used the David 3D Scanner software and recently I obtained the following error after running the David 3D Scanner software:
"License status: non-negative number required
Parameter name: count.
You won't be able to save in Shapefusion, and new scans can only be saved in a reduced resolution"

What I have done so far:
- reboot the computer
- change the USB plug

Finally, here some information that can be useful for you:
- I have also installed and used the David 4D Scanner on the same computer, and this version is perfectly working
- I don't remember general changes that I have done on the computer
- I am using Windows 8

Do not hesitate to ask me question if that can help you to understand my problem.
Thank you in advance,

Regards,
rahatkhanr
 
Posts: 5
Joined: Thu Oct 15, 2015 11:30 am

Re: "License status: non-negative number required"

Postby drndadoo » Thu Nov 26, 2015 11:51 am

Hi rahatkhanr,

try to download and install latest DAVID version from:
http://www.david-3d.com/en/support/downloads#software

Kind regards
drndadoo
DAVID Support
 
Posts: 194
Joined: Tue Mar 24, 2015 3:09 pm

Re: "License status: non-negative number required"

Postby rahatkhanr » Thu Nov 26, 2015 4:13 pm

Hi drndadoo,

Thank you for your reply. I have tried to install the lastest version of David 3, but I obtained the same error.
I have to precise that I need to use David 3 because I am using a camera which is not working with David 4.

Thank you for your help!
rahatkhanr
 
Posts: 5
Joined: Thu Oct 15, 2015 11:30 am

Re: "License status: non-negative number required"

Postby drndadoo » Fri Nov 27, 2015 9:57 am

When you start installation process with DAVID3 there will be an option "Update original DAVID USB flash drive" use this option to repair files on your USB stick.
It could be that they got corrupted.
drndadoo
DAVID Support
 
Posts: 194
Joined: Tue Mar 24, 2015 3:09 pm

Re: "License status: non-negative number required"

Postby Noefrat » Mon Aug 22, 2016 3:34 pm

Hi everyone,

I have the same problem as rahatkhanr and I have just done what drndadoo recommend.
However, I still obtain the same error. I have verified that the .lic file is the DAVID3 folder, but if I run one of the executables in the DAVID3 folder, it says that it is corrupted.

Is there something else I can try? or do I need to talk to the DAVID 3D support?
Thanks in advance,
Noefrat
 
Posts: 13
Joined: Thu Jun 16, 2016 2:12 pm

Re: "License status: non-negative number required"

Postby drndadoo » Tue Aug 23, 2016 9:14 am

Did you tried to update USB drive?
drndadoo
DAVID Support
 
Posts: 194
Joined: Tue Mar 24, 2015 3:09 pm

Re: "License status: non-negative number required"

Postby Noefrat » Tue Aug 23, 2016 1:02 pm

If you talk about the update proposed by the installer of David 3D v3, then it is yes...
Noefrat
 
Posts: 13
Joined: Thu Jun 16, 2016 2:12 pm

Re: "License status: non-negative number required" [SOLVED]

Postby drndadoo » Mon Aug 29, 2016 11:39 am

License file was damaged. It was needed to contact the tech support, they recreated the license.
drndadoo
DAVID Support
 
Posts: 194
Joined: Tue Mar 24, 2015 3:09 pm

Re: "License status: non-negative number required"

Postby Noefrat » Tue Aug 30, 2016 11:00 am

Problem solved :)
Thank you!
Noefrat
 
Posts: 13
Joined: Thu Jun 16, 2016 2:12 pm


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