Dear DAVID Community,

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[Solved] License file problems

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[Solved] License file problems

Postby screecer » Tue Jan 26, 2016 10:08 am

Hi all

I've just received my david sls-2 package from our local seller. As soon as I tried to open DAVID 4 Software it told me the that my Software is not licensed and I cannot save my scans. On the USB dongle, there is a file called DAVID4_license.lic. I copied it into the Software Folder. Strangely it has 0 Bytes. Could it be, that I have a corrupt file?

How can I solve this issue?
Thanks.
screecer
 
Posts: 2
Joined: Mon Jan 25, 2016 12:53 pm

Re: License file problems

Postby Sven » Tue Jan 26, 2016 12:04 pm

Hi Screecer,

Yes it seems your license file is corrupt. Sorry about that. We can send you a new license file by e-mail.
Please send an e-mail to info@david-vision-systems.de including your Registration ID, which you will find in DAVID -> Help -> License Info (the DAVID USB key must be plugged in!)

Sven

(PS: This is a user forum. In general, please contact your local seller in case of defects.)
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Sven
DAVID Developer
 
Posts: 1541
Joined: Mon Jan 22, 2007 8:59 am
Location: Braunschweig, Germany

Re: License file problems

Postby screecer » Mon Feb 01, 2016 12:17 pm

Hi Sven

Thank you for your advice. They helped me by sending a new license file and now everything is just running fine.
thread can be marked as solved. Thx.
screecer
 
Posts: 2
Joined: Mon Jan 25, 2016 12:53 pm


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